Who we are

Uplift Painting Pty Ltd (“Uplift”, “we”, “us”, “our”) operates this website and provides painting and coating services. We are committed to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Registered business: Uplift Painting Pty Ltd
Website: uplifted.au
Contact email: tom@uplifted.au
Contact phone: +61 412 280 830

Information we collect

Provided by you

Contact details (name, email, phone)
Project details (address, scope, photos you upload)
Communications (enquiries, quotes, booking info)
Payment metadata (billing contact and status). We do not store full card details.

Collected automatically

Usage data (pages viewed, actions on site)
Device/technical data (browser type, IP, cookies)
Approximate location, if your device settings allow

If you provide someone else’s details, you confirm you’re authorised to do so and they consent to our use under this policy.

How we use your information

Respond to enquiries, prepare quotes and deliver services
Schedule work, coordinate trades, and manage warranties
Improve our site and services through analytics
Send service messages (booking updates, invoices, warranty certificates)
With your consent, send occasional marketing (easy opt-out)
Meet legal, tax and insurance obligations

Legal bases (GDPR, if applicable)

Contract: to provide quotes/services you request
Legitimate interests: site security, service improvement
Consent: marketing emails, cookies where required
Legal obligation: tax records, regulatory requests

Data retention

We keep personal information only as long as needed for the purpose collected (e.g., projects, warranties), and to comply with legal obligations. When no longer needed, we securely delete or de-identify data.

Security

We implement administrative, technical and physical safeguards to protect your data, including access controls, encryption in transit (TLS), and staff training. No method is 100% secure, but we work to maintain a strong, modern security posture.

Cookies & analytics

We use essential cookies for site functionality and optional analytics to understand usage and improve content.

Essential: remember selections, enable form flows
Analytics (e.g., GA4 or Plausible): aggregated usage metrics

You can control cookies in your browser. If required in your region, we’ll present a consent banner for non-essential cookies.

Sharing & disclosure

We may share data with trusted service providers who help us operate our business (e.g., scheduling tools, email providers, payment processors). They are bound by confidentiality and process data only under our instructions. We may disclose information if required by law or to protect our rights, safety or property.

Your rights

Australia (APPs)

Access and correction of your personal information
Complain to us (see Contact). If unresolved, escalate to the OAIC

International transfers

We may use service providers outside Australia. Where we do, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses for GDPR regions) and require equivalent security controls.

Children

Our services are not directed to children under 16. If you believe a child has provided us personal information, please contact us and we’ll promptly address it.

Changes to this policy

We may update this policy to reflect changes in law or our services. We’ll post the new policy here and update the date below.

Last updated: —

Contact us

If you have questions, requests, or a privacy complaint, contact our Privacy Officer:

Email: tom@uplifted.au
Phone: +61 412 280 280